Returns And Exchanges

FAQs

  • What if I need to return or exchange an item?

    Non-Digital Products

    Learning Without Tears® will accept returns within three months of the customer’s order date. All returned items must be in unused, saleable condition. Each return must include:

    • A copy of the packing slip or the returns processing form with the item(s) and quantity being returned marked
    • Reason for return (damage, wrong item, duplicate, other)
    • Your request for an account credit, refund, or exchange

    If you have further questions, please contact Customer Service at 301.263.2700 or via email customerservice@lwtears.com.

    Digital Products

    Learning Without Tears will grant refunds on digital products within the first three months of the customer's order date for products that have not been activated. You should expect your refund within four weeks. 

    Refunds

    You will receive a full refund for each item returned in unused, saleable condition. You should expect to receive your refund within four weeks of receipt of your return.

     
  • Where do I ship my return?

    If you are shipping items back, please ship your return order to:

    Returns Processing

    121 N. Shirk Rd.

    New Holland, PA  17557

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