Customer Care - Rostering

Have a question about rostering?

What Single Sign-On (SSO) methods are supported to create rosters for back to school with the digital products?

We support Clever and ClassLink as to options for SSO. Please see links below for data roster sharing best practices.

• Clever Instructions

• ClassLink Instructions

My school does not use Clever or ClassLink. Do you have another option available to provide our rosters to you for back to school season?

You can also provide your rosters to us using the One-time Bulk Import process. This one-time bulk upload can also support Google SSO.

Please see our instructions and best practice for One-time Bulk Import process.

Where can I find information on how to create my classes and students as an administrator?

As an administrator of our digital products, you can go to +Live Insights at pli.lwtears.com and create your teacher, classes/student and assign licenses. If you do not have an account with +Live Insights, please follow the steps to create an account first using your digital administrator email address.

All fields marked * are required

What product are you rostering students for? *

What rostering issue are you having? *

What roster type (Clever, etc.) do you use? *

About how many students are using the affected products? *

Please only put numbers here

About how many educators are using the affected products? *

Please only put numbers here

What is your digital administrator’s email?

Purchase Order Number

Leave blank or enter “N/A” if you don’t have one

Sales Order Number

Leave blank or enter “N/A” if you don’t have one

Online Order Number

Leave blank or enter “N/A” if you don’t have one

Customer Type *

Your Comments

Contact Information

First Name *

Last Name *

Email Address *

Phone Number *

Address *

City *

State/Province *

ZIP/Postal Code *

School Information

For parents, occupational therapists, or others without a school, just enter “N/A” for the school and district fields.

School Name *

District *

County *

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For questions about products and purchasing.

Contact Toll Free: 888-983-8409

Office Hours:
Monday–Friday, 8:30 a.m.–5:30 p.m. EST

August and September Customer Support Hours:
Monday–Thursday, 8:30 a.m.–7:30 p.m. EST
Friday, 8:30 a.m.–5:30 p.m. EST