Non-Digital Products
Learning Without Tears® will accept returns within three months of the customer’s order date. All returned items must be in unused, saleable condition. Each return must include:
- A copy of the packing slip or the returns processing form with the item(s) and quantity being returned marked
- Reason for return (damage, wrong item, duplicate, other)
- Your request for an account credit, refund, or exchange
If you have further questions, please contact Customer Service at 301.263.2700 or via contact form.
Digital Products
Learning Without Tears will grant refunds on digital products within the first three months of the customer's order date for products that have not been activated. You should expect your refund within four weeks.
Refunds
You will receive a full refund for each item returned in unused, saleable condition. You should expect to receive your refund within four weeks of receipt of your return.
If you are shipping items back, please ship your return order to:
US Returns:
Learning Without Tears / PBD
905 Carlow Dr. Unit B
Bolingbrook, IL 60490
Canadian Returns:
Northland Fulfillment
277 Humberline Dr.
Toronto, ON M9W 0B6
Canada
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If you have questions about your program, please see the product and FAQ listings to the left.
Our representatives are ready to provide schools and districts with personalized recommendations and can connect you to a curriculum specialist. If you need support implementing your digital products, please click the link at the bottom of this page to fill out a Customer Help Request Form.
For questions about products you have purchased.
Need help right now?
Contact us and we’ll be happy to help!
Contact Toll Free: 888-983-8409
Office Hours:
Monday–Friday, 8:30 a.m.–5:30 p.m. EST
August and September Customer Support Hours:
Monday–Thursday, 8:30 a.m.–7:30 p.m. EST
Friday, 8:30 a.m.–5:30 p.m. EST