Customer Care - Digital Product Support Have a question about our products or your order? Support Center/Digital Product Support Find out more Select the type of support ↓Need Product Information Workshops and Training Have Ordering Questions Need Help with Implementation and Roster Setup Pricing and Quotes Need Help with Billing Digital Product Support Returns and ReplacementsFor single sign-on, rostering, or implementation help, please see our implementation support form instead.All fields marked * are required I am a… * - Select -ParentHomeschoolerOccupational TherapistDigital AdministratorEducatorSpecial EducationClassroomSchoolDistrictOther How may we help you? * - Select -Adjust settingsAssign lessons (IDTT/HWTAPP)Classroom setupStudent setupEducator/user setupPrivacy data agreementMalfunctionReporting Please select the product you need assistance with. * - Select -GSS - PreKITTHWT - IDTT & HWTAPPKWTWet Dry Try What settings are you trying to adjust? * - Select -Language OptionOther What settings are you trying to adjust? * - Select -Letter and Number OrderSensitivtyLeft-Hand OptionOther What settings are you trying to adjust? * - Select -Skip Jump into KeyboardingHome AccessTeacher Scheduled AssessmentsStop & ReviewEnrichment ActivitiesOther What settings are you trying to adjust? * - Select -Language OptionLetter and Number OrderOther Can you tell us more about your issue? * - Select -How to assignHow to unassignHow to deleteHow to upload lesson/assignment fileOther Please select the product you need assistance with. * - Select -A-Z For Mat Man and MeGet Set For School - PreKITTHandwriting Without Tears - IDTTKeyboarding Without TearsPhonics, Reading & MeScreenerVirtual WorkshopsWebinarsWet Dry Try Can you tell us more about your issue? * - Select -Manage Class SettingsManage Student LicensesPrint Student Login CardsPrint Student CertificatesEdit class detailsHow to create a class?How to archive a class?How to add student?How to delete a class?Other Please select the product you need assistance with. * - Select -A-Z For Mat Man and MeGet Set For School - PreKITTHandwriting Without Tears - IDTTKeyboarding Without TearsPhonics, Reading & MeScreenerVirtual WorkshopsWebinarsWet Dry Try Can you tell us more about your issue? * - Select -How to add student?How to delete students?Transfer StudentManage student licensesPrint Student Login CardsEdit student detailsStudent cannot log inManage student settingsOther Please select the product you need assistance with. * - Select -A-Z For Mat Man and MeGet Set For School - PreKITTHandwriting Without Tears - IDTTKeyboarding Without TearsPhonics, Reading & MeScreenerVirtual WorkshopsWebinarsWet Dry Try Can you tell us more about your issue? * - Select -How to create a user?How to create an account?How to assign license?How to unassign license?Edit user information or roleHow to reset password?How to find PIN?Other Please select the product you need assistance with. * - Select -A-Z For Mat Man and MeGet Set For School - PreKITTHandwriting Without Tears - IDTTKeyboarding Without TearsPhonics, Reading & MeScreenerVirtual WorkshopsWebinarsWet Dry Try Can you tell us more about your issue? * - Select -How to a data privacy agreement?What is your data privacy guidelines?How do you collect/use data?How do you store and protect data?How do I view your privacy policy?Other Please select the product you need assistance with. * - Select -A-Z For Mat Man and MeGet Set For School - PreKITTHandwriting Without Tears - IDTTKeyboarding Without TearsPhonics, Reading & MeScreenerVirtual WorkshopsWebinarsWet Dry Try Can you tell us more about your issue? * - Select -My keyboard is not workingCannot see full screenCannot hear audioStudent cannot access programAt Home link does not workPIN does not pull up classesCannot log into programProgram will not openDisplay issueCannot upload workOther Please select the product you need assistance with. * - Select -A-Z For Mat Man and MeGet Set For School - PreKITTHandwriting Without Tears - IDTTKeyboarding Without TearsPhonics, Reading & MeScreenerVirtual WorkshopsWebinarsWet Dry Try Can you tell us more about your issue? * - Select -How to generate reports?Wrong dataMissing student activitiesOther Please enter the number of students using this product. *Only enter numbers here Please select the device you are using. - Select -DesktopLaptopChromebookiPadTablet Please select your web browser. - None -ChromeEdgeFirefoxInternet ExplorerSafariiPadOther or Unknown If applicable, please select your keyboard type. - None -Bluetooth (wireless)Desktop (wired) Your CommentsContact InformationFirst Name * Last Name * Email Address * Phone Number * Address * City * State/Province * ZIP/Postal Code * School InformationFor parents, occupational therapists, or others without a school, just enter “N/A” for the school and district fields.School Name * District * County * Please add me to the mailing list Yes NoFor questions about products and purchasing:Contact Toll Free: 888-983-8409Office Hours:Monday–Friday, 8:30 a.m.–5:30 p.m. ESTAugust and September Customer Support Hours:Monday–Thursday, 8:30 a.m.–7:30 p.m. ESTFriday, 8:30 a.m.–5:30 p.m. EST
